Reach Bluetooth Analyzer1.5.2 - App Store

Use the Reach Demo App to try out the Reach℠ remote support tool for IoT products. Reach℠ makes it possible to connect you to all of your customers’ devices in the field that uses Bluetooth Low Energy (BLE) and initiate a support session to diagnose and troubleshoot issues with your products even if they cannot connect to the cloud.

This is a demo of the Reach℠ product, visit cygnustechnology.com for more information or to discuss how to implement Reach into your IoT products and applications.

Can you imagine the following scenario? A customer has purchased your product, and now they need help fixing an issue. They call you at your support center, you instruct them to open your product’s mobile app and press the “Enable Remote Support” button. By pressing the button, the user authorizes access to their physical Bluetooth-enabled device. Upon receiving access, you are now seeing real-time device data and can troubleshoot with ease by reading logs, reconfiguring the device, updating firmware and much more. You and your team can now diagnose and fix the device without leading your customers through a long series of complicated instructions. The result is a great experience for you and the user that saves time increases satisfaction and leads to higher ratings for your product and mobile app!

Reach℠ is also great for developers of BLE devices to make it easy to field test and beta test with ease while debugging remotely. Reach℠ is free for developers.

Key features:
- Scan and discover Bluetooth devices in the nearby area
- See basic device info (UUID, RSSI)
- Browse services and characteristics
- Read values from characteristics
- Write to characteristics in Hex, Oct, Bin, Decimal or ASCII
- Send a secure PIN to connect to your admin portal as a support agent
- Automatic reconnections
- Works with any BLE product

Requirements:
- Must have a Cygnus Reach account to use remote support features

Version History Updated protocol.
Universal links to start a session. 1.5.2 01/29/2025 - The disconnection/reconnection workflow was improved and made more robust to prevent the mobile application getting in a desynchronized state with the web client
- The application now supports Ahsoka headers
- The application now supports multiple parameters sharing the same description field
- The application now includes a randomized Client ID in the Reach protocol to allow differentiation from web requests and mobile requests
- Resolved an issue with the file sharing - added max size to file description 1.4.0 05/07/2024 Bug fixes 1.3.2 04/17/2024 - While sharing their video during a Cygnus support session, users now have the ability to take a screen shot of what their camera is showing and send it to a support agent in the web portal. This screenshot is saved to the session’s history and can be downloaded to a local machine or CRM.

- While sharing video during a Cygnus support session, users now have the ability to record a 30 second video snippet and send it to a support agent in the web portal. This video snippet is saved automatically to the session’s history and can be downloaded to a local machine or CRM.

- Fix for discover commands response list being truncated 1.3.1 03/25/2024 - Support for parameter notifications
- Bug fixes 1.3.0 03/13/2024 Added support for Reach enabled devices 1.2.0 01/05/2024 -Video and screen sharing
-Improvements to Cygnus
-Bug fixes and performance improvements 1.1.0 01/19/2023 1.0 01/20/2021